NAED releases Version 4.1 Police Priority Dispatch Protocol

The National Academies of Emergency Dispatch® (NAED™) is pleased to announce the release of version 4.1 police protocols.

The new Police Priority Dispatch System™ (PPDS™) version 4.1 protocols are designed to improve the speed and accuracy of the caller interrogation process. This update provides revisions that represent a continued desire to uphold and exceed a standard of excellence.

Proposals for Change (PFC) submitted by current users of the PPDS figure heavily into the recent update. PFCs are considered carefully and reviewed by the Police Council of Standards.  Combining the PFCs with current research and field expertise, the Council of Standards, on behalf of the College of Fellows, determines the proposals accepted and how they should be implemented. 

Protocol change highlights include:

  • The gathering of Description Essentials for suspect(s) and vehicle(s) have been re-sequenced and now appear directly after the send point to provide critical information to responders faster. Description Essentials for the Person, Boat, (Vessel) and Suspicious Package have been improved to collect more accurate information.
  • A consolidated caller/scene safety sequence was designed to speed up call processing. 
  • New Key Questions, Critical EPD Information and Additional Information sections have been added for handling possible child abductions/sexual exploitation incidents based on the recommendations from the National Center for Missing and Exploited Children (NCMEC).
  • A clarifying question in Case Entry was designed to alleviate confusion regarding the COLD CALL pathway. This question helps call takers identify if a suspect or person is in the area when the caller doesn’t know.
  • New ECHO determinants with corresponding PAIs have been added to the Case Entry Protocol to create a send point for situations that warrant an immediate response including “CALLER IN IMMINENT DANGER”, “Vehicle in Rising Floodwater, and “Accelerator Stuck & Can’t Stop Vehicle”.
  • New definitions have been added including RECKLESS ACTIVITY, DANGEROUS Animal, DISTRACTION BURGLARY, and OBVIOUS DEATH.
  • The definitions of Determinant Descriptors such as STALKING, ASSAULT, MISCHIEF, and NUISANCE—among others—have been improved for EPD clarity in selecting the appropriate Determinant Code.
  • Specific Pre-Question Qualifiers (PQQs) and Pre-Instruction Qualifiers (PIQs) have been added or improved to ensure that interrogation and instruction takes place only when applicable or in the best interest of the caller. 

ProQA Paramount software is the exclusive operational system for PPDS V4.1.

These changes help decrease calltaking times, increase accuracy and efficiency, and enhance the user experience. For more information about ProQA Paramount or PPDS v4.1, go to www.prioritydispatch.net or email epd.standards@emergencydispatch.org.


Contact Kris Berg
(800) 960-6236 ext. 116