The Academy

The National Academies of Emergency Dispatch (NAED) has its origins in the National Academy of Emergency Medical Dispatch, which was created in 1988 as a standard-setting organization for the field of emergency medical dispatch. Since its inception, the NAED has occupied two roles: one as a membership-driven association for the professional recognition of dispatchers, and the other as an Academy that develops and maintains dispatch protocols and curriculum for member use in response to emergency calls for help.

This emphasis on research, testing, and quality assurance puts the NAED in a category separate from many other EMS and public safety organizations. While the NAED supports a large and varied membership, it also functions to provide state-of-the-art protocol that assists in the most appropriate allocation of communication center resources. In 2000 and 2001, emergency fire and police protocols were added to the medical protocols, making them the industry leader and "gold standard" choice for multi-agency dispatching.

The NAED is a strong and authoritative voice for emergency dispatch programs nationally and internationally and partners with other influential emergency response groups such as the National Emergency Number Association (NENA), the National Association of EMS Physicians (NAEMSP), the National Center for Missing and Exploited Children (NCMEC), the American Ambulance Association (AAA), and the Heart and Stroke Foundation of Canada, among others, to help guide, improve, and professionalize emergency dispatch worldwide.