Our Mission

The Mission of the International Academies of Emergency Dispatch:

"To advance and support the public-safety emergency telecommunications professional and ensure that citizens in need of emergency, health, and social services are matched safely, quickly, and effectively with the most appropriate resource."

The Mission of the College of Fellows: "To conduct an on-going review of the current standards of care and practice in EMD, Fire, Police, and other areas of public safety telecommunications and evaluate the tools and mechanisms used to meet or exceed those standards."

Goals and Objectives

The Goals and Objectives of the International Academies of Emergency Dispatch:


  • "To use and promote the fundamental principles of the scientific method in the pursuit of the Mission."
  • "To advocate a single, scientifically defensible protocol which becomes the unifying standard under which all professional emergency dispatchers practice."
  • "To advance professionalism within the dispatch community by establishing and promoting an ethics policy as well as minimum standards for curriculum, instruction, certification, recertification, and accreditation of centers."
  • "To provide opportunities for members to improve themselves and their organizations through facilitation of communication, providing comprehensive information resources and creating high-quality training and continuing dispatch education through seminars, publications, and other media designed to meet our members' needs."
  • "To establish and promote a collegial, research-based culture that welcomes the expertise of many disciplines through the creation of standing committees, task forces, and subgroups that reach out to other organizations and advise the Academies."
  • "To be recognized as the authoritative, independent voice that represents the emergency dispatcher and enhances the profession."


Certification in the Academies is a privilege, not a right, for all emergency dispatchers. The following prohibitions, along with the standards emphasized in the Code of Ethics, shall serve as guidelines for the Academy in determining whether initial certification and/or recertification should be granted and in assessing grounds for a possible suspension or termination of certification whenever a questionable situation should arise.

No person who uses or is under the influence of alcoholic beverages or who excessively uses or is habitually addicted to narcotics or dangerous drugs, or has been convicted of any offense relating to the use, sale, possession, or transportation of narcotics or dangerous drugs, or is convicted of such while driving any vehicle (public or private), while on call or on duty as an Emergency Dispatcher, shall act in the capacity of an Academy-certified ED. If already certified, upon proper review, the certification can be revoked.

No person who has failed to perform adequately in their job responsibilities shall act in the capacity of an Academy-certified ED.

The Academies may, in its own determination, for good cause, or for the causes stated above, deny, suspend, or revoke for a period of time, the certification of any dispatcher where the facts submitted to it justify such action. Readmission requirements (if any) shall be determined by the Academies.