Emergency Telecommunicator Course (ETC) Instructor Certification

The National Academy's ETC-I certification training course teaches you how to teach others to become emergency telecommunicators. The course is particularly geared toward:

  • Communications center trainers and managers
  • Community college public safety curriculum instructors
  • High school emergency services career track instructors
  • Telecommunications instructors
  • Dispatch supervisors

The course not only prepares others for the profession (ETC instructor certification opens ETC certification opportunities for your students) but it also adds areas of expertise to your career, which include:

  • Improved personal training skills and abilities
  • Greater familiarity with ETC course content
  • Insight into ways to incorporate local policies and procedures
  • Baseline knowledge that fits seamlessly with further protocol-based training as an EMD, EFD, or EPD
  • Renewed familiarity with National Academy processes, ethics, and values

The course includes:

  • National Academies of Emergency Dispatch membership
  • Two-year subscription to the Journal of Emergency Dispatch
  • ETC Instructor Certification
  • ETC Instructor Toolkit (instructor notes, PowerPoint® presentations, and multimedia files)
  • ETC Instructor Manual
  • ETC Student Course Manual

About ETC-I Certification Training

ETC-I training and certification through NAED will set you squarely on the path of providing excellent training through greater familiarity with the ETC course content, the certification test, best practices in adult education, the Academy's standards for teaching the ETC course, and insights for incorporating local agency policies and procedures.

This course provides you with opportunities to present parts of the course, receive feedback, and discover helpful techniques from the various teaching styles and experiences of your instructor and your peers. If you have access to a laptop computer, bring it with you. It would also be a good idea to bring a laser pointer and a wireless presentation remote, if you have access to them. Your presentation to the class will be on day three, so be prepared to dress appropriately for your presentation.

ETC-I Course Prerequisites

Participation requires current NAED Emergency Telecommunicator certification and one of the following:

  • Current certification as an NAED instructor (any NAED certification course)
  • Current in-house communications center instructor/trainer
  • Current in-house community college instructor or instructor of basic telecommunications or relevant public safety field
  • Current high school emergency services career track instructor

ETC-I Course

The course presents many aspects of teaching telecommunications to adult students, which requires techniques different from the high school classroom. The NAED provides the necessary course materials that incorporate learning techniques, including ways to involve your students at the class level and among peers. The instructor packet you will receive is outlined below:

Introductory Materials

  • The introductory materials help you become familiar with the dynamics related to preparing, presenting, and concluding an effective ETC course. It not only provides an overview, but it also identifies what experience has taught us about the expectations of your participants.

Course Materials

  • The course materials include the student manual, instructor manual, and NAED course presentation materials (instructor notes, PowerPoint® presentations, and multimedia files).

Adult Education Teaching Techniques

  • The adult education teaching tools review the challenges and principles associated with training adults. You will learn innovative ways of applying these principles in your own ETC courses and find the right techniques for answering the tough questions and managing difficult students. The NAED instructor notes in the toolkit discuss ways in which successful instructors have used the materials to their optimal benefit. Their practical guidance helps you to deliver a course in a mentoring environment.

Local Policy Review and Process

  • The course gives you and your students a broader background of local telecommunication policy and ways in which centers across the country incorporate policy into their day-to-day operations. The suggestions we include in the instructor packet show ways you can discuss the process with your students no matter the type of communications center.

Evaluation Process

  • A final component provides information about the Academy's Code of Ethics, which encompasses the ethical standards we expect from NAED certified instructors and members. A course evaluation form given to each student at the end of the course leaves you with valuable feedback, including positive comments about course effectiveness and suggestions for improvement.