Certification ETC Course

ETC Certification Course

The ETC program is designed and produced by the National Academies of Emergency Dispatch (NAED). The course (40 hours minimum) is designed to train new employees unfamiliar with emergency communication centers, emergency telecommunication technology, interpersonal communication, legal issues, and job stress factors.

The program takes an integrated teaching approach that features comprehensive content, multimedia presentations, and hands-on training.

The course covers the following topics:

  • Roles and Responsibilities of the Emergency Telecommunicator
  • Emergency Telecommunication Technologies
  • Telecommunication Essentials
  • Interpersonal Communication
  • Caller Management
  • Police Call Classification
  • Fire Call Classification
  • Medical Call Classification
  • Man-Made and Natural Catastrophic Events
  • Radio Broadcast Procedures
  • Legal Aspects of Public Safety Communication
  • Quality Improvement
  • Stress Management

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Emergency Telecommunicator Certification

ETC certification is available to those successfully completing the Academy's 40-hour (minimum) Emergency Telecommunicator Course and achieving a passing score (80%) on the certification examination. Certification is valid for two years. Specifically, certification requires:

  • Ability to read and write at a high school graduate or GED level
  • Attendance at an ETC course taught by an NAED-certified ETC instructor
  • Passing the ETC certification test with a score of at least 80 percent
  • Agreement to abide by the NAED Code of Ethics
  • Submission of a completed ETC certification application along with the $20 certification fee to NAED
  • Submission of a completed ETC course evaluation form to NAED

Certification is valid for two years unless revoked or suspended. Continued affiliation depends on your support of the Code of Ethics and accumulation of continuing dispatch education (CDE) credit. The following three steps summarize the renewal process:

  • Submit verification of the required 12 hours of CDE during the two-year recertification period. Each credit hour is based on one hour of participation.
  • Successfully complete the Academy's online, 50-question recertification exam with a score of at least 80 percent. (www.emergencydispatch.org)
  • Payment of the $20 recertification fee (includes subscription to the Journal of Emergency Dispatch, and recertification and test processing).

Recertification as an ETC is required for those having ETC certification only. If you are certified as an EMD, EFD, or EPD, your ETC is automatically updated. If you are not certified as an EMD, EFD, or EPD, you will need to complete the following recertification requirements:

  1. You will receive written notification with instructions for on-line recertification. Recertification is an open book exam and must be passed with at least 80 percent. If 80 percent is not achieved, notification will be sent from the Academy with details for retesting.
  2. Submit verification of required CDE during the two-year recertification period.
  3. Submit your recertification fee of $20.00 (US currency), with the completed recertification application/exam. If you attend a certification or refresher course approved by the Academy, this fee is included in the course tuition. If you attend a 1-day course, the $20.00 recertification fee is required.

ETC Instructor (ETC-I) certification

Prerequisites for the ETC Instructor certification include the completion of the NAED 40-hour Emergency Telecommunicator course and certification as an Emergency Telecommunicator. Students must also successfully complete the Emergency Telecommunicator Instructor (ETC-I) course. NAED-certified ETC Instructors maintain their certification through meeting minimum teaching requirements and recertification exercise requirements.

Benefits to ETC-I certification include:

  • Improvement of personal training skills and abilities through the ETC-I course
  • Familiarity with ETC Course content
  • Insight into how to incorporate local policies and procedures
  • Familiarity with National Academies of Emergency Dispatch processes, ethics, and values
  • Certification of your students through the National Academies of Emergency Dispatch
  • ETC-I certificate and pocket card
  • Subscription to the Journal of Emergency Dispatch
  • Member discounts at NAED's annual Navigator conference

For additional information about the Emergency Telecommunicator Instructor Course click here.

To register for a course, visit www.prioritydispatch.net. You may also contact your representative at Priority Dispatch Corp.