CDE (Continuing Dispatch Education)

Recertification for the medical, fire, or police protocols requires 24 hours of CDE every two years. For those holding more than one certification, a sliding scale applies.

Multiple Discipline Reduced Recertification Fee Procedure:

When recertification is due for the first discipline, pay the entire reduced multi-discipline recertification fee and document a full 24 hours of CDE. An invoice showing the amount credited to your upcoming recertification(s) will be mailed from the Academy. When the next discipline comes up for recertification, document the invoice number as a form of payment and/or enclose a copy of the invoice and document the additional required CDE hours. The multiple discipline reduced recertification procedure is not currently available for online recertifications.

* CDE hour totals do not include CPR certification required for EMD & EMD-Q

**Required CDE for Multiple Certifications
EMD, EFD or EPD individually   24
Combination of two (i.e., EMD and EFD)   36
Combination of three (i.e., EMD and EFD and EPD)   48
ETC only   12


**Multiple Recertification Pricing
EMD, EFD or EPD individually   $50
Combination of two (i.e., EMD and EFD)   $85
Combination of three (i.e., EMD and EFD and EPD)   $110
ETC only   $20


**Required CDE for ED-Q Certifications
1st Certification   30 + CPR
2nd Certification   40 + CPR
3rd Certification   50 + CPR


**Multiple ED-Q Recertification Pricing
EMD-Q, EFD-Q or EPD-Q individually   $100
Combination of two (i.e., EMD-Q and EFD-Q)   $160
Combination of three (i.e., EMD-Q and EFD-Q and EPD-Q)   $200


Your agency's CDE Program should be organized around the training and responsibilities of the dispatchers and meet the following specific objectives:

  1. Developing a better understanding of telecommunications and the emergency dispatcher's roles and responsibilities
  2. Enhancing on-line skills in Pre-arrival Instructions and in all emergency telephone procedures within the practice of emergency dispatch
  3. Improving skills in the use and application of all component parts of the Priority Dispatch System® (PDS) including interrogation and prioritization
  4. Providing opportunities for discussion, skill practice, and critique of skill performance

CDE-approved categories

1.   Official Academy-Created Educational Products and Programs. Official Academy-created educational products and programs—specifically The Journal of Emergency Dispatch reading and quizzes, EMD Advancement Series, and approved attendance hours at NAVIGATOR—are not subject to the maximum hour per category limitations. For a sample of current and past articles and to learn more about The Journal, visit our website at www.iaedjournal.org.

2.   Workshops and Seminars. Members may receive credit from learning more about emergency services and preferably the required skills of an EMD, EFD, or EPD (e.g., airway management, review of essential telecommunication skills, telephone scenarios, legal issues, computer-aided dispatch, stress reduction, and refresher courses). Tapes or CDs of previous NAVIGATOR classes can be used as well.
Max: 16 credit hours

3.   Multimedia Educational Products. Members may use multimedia educational products that illustrate and review proper emergency care, rescue, incident command systems, technical rescue theory and practice, hazardous materials recognition and identification, crisis intervention, hostage/barricaded subjects, and dispatch procedures. Titles are restricted to emergency services topics and are preferably dispatch related.
Max: 16 credit hours

4.   Quality Assurance. Members may provide quality assurance case review, planning, and analysis of issues or findings identified by dispatch, theoretically or in practice. For example, you may critique your own work to identify where you can make changes to improve your effectiveness.
Max: 8 credit hours

5.   Meeting Attendance. Members can attend local public safety planning and management meetings, including those organized to discuss planning major disasters, mass casualty, trauma, epidemics, Fire Association meetings, fire prevention events, and HAZMAT situations.
Max: 8 credit hours

6.   Teaching. Members qualify for CDE through teaching courses within the scope of Emergency Priority Dispatch System protocols to firefighters, paramedics, EMTs, police officers, the general public, or any individual. The CDE application must include a written synopsis of the subjects taught.
Max: 4 credit hours

7.   Protocol Review of the Medical, Fire, and Police Protocols. Members may formally review the revisions included in any of the protocol updates.
Max: 4 credit hours

8.   Miscellaneous. This can include public safety ride-alongs; providing tours of your communications center; familiarization with fire apparatus, medical transport vehicles, police vehicles and/or fire prevention bureau; and on-duty work experience as an emergency medical technician, paramedic, firefighter, or police officer.
Max: 4 credit hours

Note: It is not necessary to send the Academy copies of all certificates of completion, logs of attendance or other support papers, as long as your attendance on record and confirmed with the signature of the training officer or other supervisor. Questions? Call us! We're here to help.