No change to policy for June

In response to the COVID-19 Pandemic, the IAED Board of Accreditation has released a policy temporarily changing accreditation requirements and practices. This is effective immediately and applies to all Accredited Centers of Excellence. We are inspired by the incredible work being done by our ACEs and are making these changes to reduce the burden on already overtaxed agencies.


UPDATE to 20 Points for Medical, Police, and Fire Disciplines released today.

No requirements have changed. The language has simply been updated to reflect the current practice.

Summary of updates:

Point 1a: Removal of “Enter on line 9 of the applicable form” as this form is no longer applicable.

Point 3a: “certification number” has bene changed to “member number” to avoid confusion.

Point 4a & 4b: “certification number” has bene changed to “member number” to avoid confusion.

Point 6aiii: “Special case review: has been changed to “Focused case review” to match the current language in ED-Q Manual 6th Edition

Point 7a: has been updated to reflect the current minimum case evaluation requirement based on annual call volume per discipline. This now matches both what is on the webpage Case Review Calculator and what is available in AQUA 7.

Point 8a: Required report has been updated to baseline Agency ACE Performance Report as is available in AQUA 7

Point 10: has remove request for Case Evaluation Records (CERs) and Incident Performance Reports (IPRs). This has been replaced with a request for “an AQUA merge file of 25 cases”.

Point 12b: The specific list of protocols requiring approval has been replaced with a request for documentation of approval of all protocols “including those listed in ProQA Admin ‘Restricted Settings’ and ‘Special Definitions” to ensure that all protocols currently requiring authorization are included.

Point 13: “check this box if utilizing the EMD Advancement Series” has been removed as The College has replaced this.

(MEDICAL ONLY) Point 14: “check this box if utilizing the Special Procedures Briefing CD on SEND” has been replaced with, “*Contact the Accreditation Division if using Advanced SEND”

Point 17: Additional text to specify the requirement of the Master Dispatch Analysis Report”
Point 17a: Removal of Chief Complaint numbers
Point 17b: Removal of approximate number of determinant codes

Point 19a: Requirement for “Semi-annual” has be corrected to the current requirement of “quarterly” reporting.

Why Accreditation?

Accredited centers share a common goal of improving public care and maximizing the efficiency of emergency systems. The International Academies of Emergency Dispatch, through its College of Fellows, has established a high standard of excellence for emergency dispatch, providing the tools to achieve this high standard at both the dispatcher level through Certification, and at the communication center level through the Accreditation program. Your center can join a growing number of Accredited Centers of Excellence across the U.S., Canada, and other countries around the world who provide superior, up-to-date public care and efficient resource utilization to achieve maximum results in emergency situations.

When You're Ready...

Accreditation requirements are presented as a guide for emergency dispatch centers and public safety agencies to become officially recognized as an Accredited Center of Excellence (ACE) by the International Academies of Emergency Dispatch.

To apply, an agency submits the appropriate ACE Application form along with a detailed, self-study document based on the Academy's Twenty Points. The Academy's Accreditation Board will review the application and document, then arrange an onsite evaluation visit by an Academy representative.

The Academy has organized a College of Fellows, including dozens of industry experts and field responders, responsible for assessment and improvement of a unified emergency dispatch technology known as the Emergency Priority Dispatch System™. This system, including training curriculum, management and quality improvement processes, and dispatch protocols has been officially recognized by the Academy as safe, efficient, and effective and as its standard for emergency dispatch.

The Academy has also established minimum standards for national dispatcher certification as well as standards for dispatch center accreditation.

You are also welcome to enroll in the Accreditation Maintenance Program, which reduces the total reaccredition fee once it is time to have your center reaccredited with the Academy.

Please feel free to call for information about the Accreditation Maintenance Program or for answers to other questions you may have about Academy standards, dispatcher certification, or center accreditation.